The UCF Online Connect Center

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SPEAKER 1: The beauty of online learning
is the flexibility of it, so for instance,

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it meets the needs of the student if they
need time for their family or their friends

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or their health or their work life.

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The UCF Online Connect Center is designed
to meet the needs of the student,

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and our role is to assess what your needs
are and then to see how UCF can best fit

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with your life and your schedule.

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I am calling in regards to your interest in
the UCF Online English Literature program.

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SPEAKER 1: In the UCF Connect Center,
as a prospective student specialist,

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I assess where the student is at and then
see how their needs can be met

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through the online format.

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I then transfer them over to an enrollment
coach who can guide them throughout

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the application process.

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To graduate from the psychology program,
you will need a year of college-instruction

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of foreign language.

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SPEAKER 2: As enrollment coaches, we help
the student get prepared for school.

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Once they have an appointment with us,
we reach out to the student to talk about

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the different goals and their needs of how
they can continue their education online.

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Once they decide that UCF Online is going
to be a good fit for them, we help them

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through the enrollment process.

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That includes the application,
registering, and completing orientation.

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Anything with financial aid, as well as
any documents that they need to get in.

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We then give an introduction
to their success coach.

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Their success coach begins to take over
the role from the second week all the way

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through graduation, and that’s their go-to
person, their number one point of contact.

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We don’t take the place of academic
advisors, but we support them

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throughout their entire journey
through education.

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SPEAKER 3: As the success coach, we want
to create that rapport with the student

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because we want the student to know that
we’re here as their main point of contact

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at the university.

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That’s incredibly important with a of all
being the online student having that

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trust in someone that you know you can
always reach out to for any concern

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that you might have throughout your time
of pursuing the degree is really

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beneficial to that student.

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Are you enjoying the work that
you’re doing so far?

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Okay, sure, and so, you found that you
needed that MSW degree to do so? Okay.

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SPEAKER 3: Each student’s going to need
different tools and resources in order

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to be successful, but again, their whole
reason for coming to us is to pursue

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a degree that’s ultimately going to
benefit their future, and so, knowing

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why they’re wanting to pursue the degree,
developing that relationship, and working

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with them, there’s nothing more rewarding
than seeing them cross that finish line.

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