{"id":15360,"date":"2018-09-05T16:22:20","date_gmt":"2018-09-05T20:22:20","guid":{"rendered":"https:\/\/www.ucf.edu\/online\/?p=15360"},"modified":"2025-12-08T09:44:32","modified_gmt":"2025-12-08T14:44:32","slug":"five-star-stay-hospital-staff-learn-lessons-customer-service","status":"publish","type":"post","link":"https:\/\/www.ucf.edu\/online\/healthcare\/news\/five-star-stay-hospital-staff-learn-lessons-customer-service","title":{"rendered":"A Five-Star Stay: Why All Hospital Staff Should Learn Lessons in Customer Service"},"content":{"rendered":"<nav class=\"sections-menu-wrapper\" aria-label=\"Page section navigation\" style=\"min-height: 60px;\">\n\t\t\t<div class=\"navbar navbar-toggleable-md navbar-light bg-primary sections-menu\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<button class=\"navbar-toggler collapsed ml-auto\" type=\"button\" data-toggle=\"collapse\" data-target=\"#sections-menu\" aria-controls=\"#sections-menu\" aria-expanded=\"false\">\n\t\t\t\t\t\t<span class=\"navbar-toggler-text\">Skip to Section<\/span>\n\t\t\t\t\t\t<span class=\"navbar-toggler-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"navbar-collapse collapse\" id=\"sections-menu\" data-autoselect=\"true\" data-selector=\".auto-section\">\n\t\t\t\t\t\t<ul class=\"nav navbar-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/nav>\n\t\n<section id=\"takeaways\" class=\"auto-section\" data-section-link-title=\"Key Takeaways\">\n\t\t\t<div class=\"jumbotron jumbotron-fluid media-background-contain mt-0 mb- text-inverse\" style=\"background-color:#0a172d;\">\n\t\t\t\t\n\t\t\t\t<div class=\"media-background object-fit-cover\" style=\"background: linear-gradient(0deg, rgb(0, 0, 0)0% rgba(10, 23, 45, 0));\"><\/div>\n\t\t\t\n\t\t\t<div class=\"container\">\n\t\t\t\t\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\"pr-lg-5 col-lg-8\">\n\t\t\t\t\n<h2 class=\"my-3\">Key Takeaways<\/h2>\n<ul>\n<li>Warmth and empathy from healthcare providers are huge satisfaction drivers for patients after hospital visits and medical care.<\/li>\n<li>Excellent customer service in healthcare directly influences patient trust, safety and treatment outcomes while reducing stress during vulnerable moments.<\/li>\n<li>Simplifying healthcare processes removes unnecessary steps, reduces costs and improves experiences for patients and staff.<\/li>\n<li>Strong customer service protects hospital reputation, builds trust and creates rapport that encourages patients to return and directly impacts clinical outcomes.<\/li>\n<li>Aligning staff incentives around demonstrated empathy, active listening and patient feedback creates a culture where treating patients well becomes the central mission.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t\n\t\t\t<div class=\"hidden-md-down col-md-4\">\n\t\t\t\t\n<noscript><img decoding=\"async\" src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2025\/12\/cs-hc-feat.png\" class=\"img-fluid\"><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"img-fluid lazyload\" data-src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2025\/12\/cs-hc-feat.png\"><br>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n<\/section>\n<section id=\"importance\" class=\"auto-section\" data-section-link-title=\"Important of Customer Service\">\n\t\t\t\t<div class=\"media-background object-fit-cover\" style=\"background: linear-gradient(0deg, rgb(0, 0, 0)0% rgba(10, 23, 45, 0));\"><\/div>\n\t\t\t\n\t\t\t<div class=\"container\">\n\t\t\t\t\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\"pr-lg-5 col-lg-12\">\n\t\t\t\t\n<h2 class=\"mt-5 mb-3\"> Why Is Customer Service Important in Healthcare?<\/h2>\n<p>Customer service in healthcare directly influences patient trust, safety and overall experience. Patients who feel understood and respected communicate more honestly with providers, follow medical advice more consistently and return for future hospital care more frequently. Excellent service reduces stress and confusion, which is especially important during emotional and vulnerable times for patients.<\/p>\n<p>Strong customer service strengthens the relationship between patients and healthcare teams. This leads to better treatment outcomes and produces higher patient satisfaction scores. Great customer service builds confidence in care quality. It supports both patient well-being and organizational success.<\/p>\n<h2 class=\"mt-5 mb-3\">How Does Education Play a Role in Better Patient Care?<\/h2>\n<p>Some higher education institutions are doing their part to improve patient satisfaction and experience in health care.<\/p>\n<p>The University of Central Florida offers an online master&#8217;s program in <a href=\"https:\/\/www.ucf.edu\/online\/healthcare-systems-engineering\/\" target=\"_blank\" title=\"Health Care Systems Engineering | UCF Online\">healthcare systems engineering<\/a>. This program prepares professionals to implement massive, systemwide changes. These professionals ensure careful attention to high-quality design of systems, processes and products.<\/p>\n<p>This attention helps create a customer-friendlier space. Both patients and providers benefit going forward.<\/p>\n<h2 style=\"mt-5 mb-3\">What&#8217;s the Current State of Patient Satisfaction in the Healthcare Industry?<\/h2>\n<p>Too many healthcare providers and institutions lag behind on prioritizing customer service and patient satisfaction. The opportunities for better health that are lost because of this fact are incalculable.<\/p>\n<p>Healthcare providers see test results and numbers related to medical care. They are not used to being ranked on matters such as active listening and overall patient feedback.<\/p>\n<p>&#8220;If high-quality service had a greater presence in our practices and institutions,&#8221; write the authors of &#8220;Service Quality in Health Care,&#8221; a paper published in Policy Perspectives, &#8220;it would improve clinical outcomes and patient and physician satisfaction while reducing cost, and it would create a competitive advantage for those who are experts in its application.&#8221;<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n<\/section>\n<section id=\"improve\" class=\"auto-section\" data-section-link-title=\"Improving Customer Service\">\n\t\t\t<div class=\"jumbotron jumbotron-fluid media-background-container mt-0 mb-0 ba-faded;\">\n\t\t\t\t\n\t\t\t\t<div class=\"media-background object-fit-cover\" style=\"background: linear-gradient(0deg, rgb(0, 0, 0)0% rgba(10, 23, 45, 0));\"><\/div>\n\t\t\t\n\t\t\t<div class=\"container\">\n\t\t\t\t\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\"pr-lg-5 col-lg-12\">\n\t\t\t\t\n<h2 class=\"my-3\">How To Improve Customer Service in Healthcare<\/h2>\n<p>Healthcare institutions can improve customer service and achieve better outcomes for patients. Here are a few good places to start:<\/p>\n<h3 class=\"my-3\">Make Healthcare Processes Simpler for Patients<\/h3>\n<p>Byzantine healthcare processes make life more stressful for patients. Confusing signage creates frustration, healthcare provider mobile apps confuse users and inscrutable invoicing systems add anxiety. Most patients already have more than enough reason to feel anxious when receiving medical care.<\/p>\n<p>Healthcare providers can learn from companies that create streamlined technology interfaces. They can study accessible customer service departments. These lessons provide a better overall experience for those seeking medical solutions.<\/p>\n<p>Applying these lessons removes pointless steps, reduces costs and makes the process easier for both patients and staff.<\/p>\n<h3 class=\"my-3\">Align Staff Incentives, Support and Resources Around Excellent Customer Service<\/h3>\n<p>Healthcare personnel should immediately learn that treating patients well is the central mission. Organizations must provide the support, resources and training staff need to accomplish that mission.<\/p>\n<p>This means several things:<\/p>\n<ul>\n<li>Healthcare organizations recognize and incentivize providers based on demonstrated empathy with patients, not just efficiency.<\/li>\n<li>Patients report on their customer service experiences within the organization.<\/li>\n<li>Personnel receive the time, space and support they need to process and recover from traumatic experiences and compassion fatigue.<\/li>\n<\/ul>\n<p>With <a href=\"https:\/\/www.ucf.edu\/online\/degree\/executive-master-health-administration\/\" target=\"_blank\" title=\"Executive Master of Health Care Administration | UCF Online\">UCF&#8217;s Executive Master of Healthcare Administration program<\/a>, you can build a strong foundation in leadership skills. Focused on staff development and culture, you&#8217;ll be equipped to support a customer-friendly healthcare team. <\/p>\n<h3 class=\"my-3\">Look for Worthy Models \u2014 Both Within and Outside of Healthcare<\/h3>\n<p>Hospitals and healthcare service providers need help making the shift to a more customer service-focused care model. They need inspiration from external sources.<\/p>\n<p>Organizations should partner with other hospitals. They should connect with businesses in the hospitality and customer service industries. These partnerships enable idea sharing, encouragement and advice.<br>\n\t\t\t<\/p><\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n<\/section>\n<section id=\"benefits\" class=\"auto-section\" data-section-link-title=\"Top 3 Benefits\">\n\t\t\t\t<div class=\"media-background object-fit-cover\" style=\"background: linear-gradient(0deg, rgb(0, 0, 0)0% rgba(10, 23, 45, 0));\"><\/div>\n\t\t\t\n\t\t\t<div class=\"container my-5\">\n\t\t\t\t\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\"pr-lg-5 col-lg-8\">\n\t\t\t\t\n<h2 class=\"mb-3\">Top 3 Benefits of Good Customer Service in Healthcare<\/h2>\n<h3 class=\"my-3\">1. Patient Satisfaction<\/h3>\n<p>Patient satisfaction directly impacts clinical outcomes and overall health. It&#8217;s not simply about making people feel good.<\/p>\n<p>Patients who feel heard, respected and cared for follow treatment plans more consistently. They attend follow-up appointments more reliably. They communicate openly with their providers.<\/p>\n<p>Higher patient satisfaction scores correlate with better recovery rates, fewer complications and reduced hospital readmission rates.<\/p>\n<h3 class=\"my-3\">2. Reputation Management<\/h3>\n<p>Hospitals and healthcare providers are in a vulnerable position. They serve patients during some of the most stressful moments in their lives.<\/p>\n<p>Healthcare staff responses during these critical times directly shape the organization&#8217;s reputation in the community. Strong customer service protects and enhances reputation, generates positive word-of-mouth, produces favorable online reviews and creates strong patient referrals.<\/p>\n<h3 class=\"my-3\">3. Trust and Rapport<\/h3>\n<p>Patients with good experiences in the health care industry return for further medical care more frequently. Building trust and rapport with customers prevents them from searching for alternative healthcare providers. They know where to receive great patient care with high-quality customer service. This ongoing relationship improves patient satisfaction over time since familiarity breeds comfort and confidence in the care team.<\/p>\n<h2 class=\"mt-5 mb-3\">What Is an Example of Good Customer Service in Healthcare?<\/h2>\n<p>A strong example occurs when a hospital creates a seamless, compassionate experience. This experience spans from initial appointment booking to follow-up care.<\/p>\n<p>Consider a nurse who takes time to explain procedures clearly. She checks in on a patient&#8217;s comfort level and follows up after discharge. This demonstrates empathy and professionalism.<\/p>\n<p>These patient-centered improvements make the patient feel valued. They encourage adherence to medical advice, resulting in improved health outcomes.<br>\n\t\t\t<\/p><\/div>\n\t\t\n\t\t\t<div class=\" col-md-4\">\n\t\t\t\t\n<noscript><img decoding=\"async\" src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2025\/12\/cs-blog-img-2.png\" class=\"img-fluid\"><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"img-fluid lazyload\" data-src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2025\/12\/cs-blog-img-2.png\"><br>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n<\/section>\n<section id=\"summary\" class=\"auto-section\" data-section-link-title=\"Bottom Line\">\n\t\t\t<div class=\"jumbotron jumbotron-fluid media-background-container mt-0 mb-0 ba-faded;\">\n\t\t\t\t\n\t\t\t\t<div class=\"media-background object-fit-cover\" style=\"background: linear-gradient(0deg, rgb(0, 0, 0)0% rgba(10, 23, 45, 0));\"><\/div>\n\t\t\t\n\t\t\t<div class=\"container\">\n\t\t\t\t\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\"pr-lg-5 col-lg-7\">\n\t\t\t\t\n<h2 class=\"mt-5 mb-3\">The Bottom Line<\/h2>\n<p>A strong focus on customer service and authentic hospitality within hospitals sounds like a nice-to-have change. It&#8217;s much more serious than that. It&#8217;s a matter of good health. In some cases, it&#8217;s a matter of life or death.<\/p>\n<p>Medical care isn&#8217;t only about the overall course of treatment. It starts with the appointment scheduling. It includes inputting patient information correctly. It requires practicing active listening. It demands providing unparalleled customer service to people who are already feeling vulnerable and anxious.<\/p>\n<p>It&#8217;s time for the healthcare industry to get serious about bringing more hospitality into hospitals. Learn how to improve your organization\u2019s customer service and patient experiences with <a href=\"https:\/\/www.ucf.edu\/online\/healthcare\/\" target=\"_blank\" title=\"Health Care | UCF Online\">UCF healthcare programs<\/a>. Whether you\u2019re a <a href=\"https:\/\/www.ucf.edu\/online\/degree\/nursing-b-s\/\" target=\"_blank\" title=\"Online Nursing, BS | UCF Online\">nurse<\/a>, on the <a href=\"https:\/\/www.ucf.edu\/online\/degree\/executive-master-health-administration\/\" target=\"_blank\" title=\"Executive Master of Health Administration | UCF Online\">administrative team<\/a> or the <a href=\"https:\/\/www.ucf.edu\/online\/healthcare-systems-engineering\/\" target=\"_blank\" title=\"Health Care Systems Engineering | UCF Online\">engineering team<\/a>, everyone plays their part in patient satisfaction.<br>\n\t\t\t<\/p><\/div>\n\t\t\n\t\t\t<div class=\" col-lg-5\">\n\t\t\t\t\n<div class=\"header-form bg-inverse-t-4 mb-4 mb-lg-5 p-3 p-md-4 mt-4\">\n<h3 class=\"gform_title\">Request Information<\/h3>\n<script>\nvar 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Cybersecurity and Privacy Graduate Certificate\">Behavioral Cybersecurity and Privacy Graduate Certificate<\/option><option value=\"Biomedical Sciences, MS\">Biomedical Sciences, MS<\/option><option value=\"Career and Technical Education, BS\">Career and Technical Education, BS<\/option><option value=\"Career and Workforce Education, MA\">Career and Workforce Education, MA<\/option><option value=\"Chemistry, MS - Forensic Science\">Chemistry, MS - Forensic Science<\/option><option value=\"Civil Engineering, MS (Smart Cities)\">Civil Engineering, MS (Smart Cities)<\/option><option value=\"Civil Engineering, MS (Structural)\">Civil Engineering, MS (Structural)<\/option><option value=\"Civil Engineering, MS (Transportation)\">Civil Engineering, MS (Transportation)<\/option><option value=\"Civil Engineering, MS (Water Resources)\">Civil Engineering, MS (Water Resources)<\/option><option value=\"Civil Engineering, MSCE\">Civil Engineering, MSCE<\/option><option value=\"College Teaching and Leadership Graduate Certificate\">College Teaching and Leadership Graduate Certificate<\/option><option value=\"Communication and Conflict, BA\">Communication and Conflict, BA<\/option><option value=\"Community Engagement Graduate Certificate\">Community Engagement Graduate Certificate<\/option><option value=\"Conflict Resolution and Analysis Graduate Certificate\">Conflict Resolution and Analysis Graduate Certificate<\/option><option value=\"Corrections Leadership Graduate Certificate\">Corrections Leadership Graduate Certificate<\/option><option value=\"Criminal Justice (MS) - Public Administration Dual Degree\">Criminal Justice (MS) - Public Administration Dual Degree<\/option><option value=\"Criminal Justice, BA\/BS\">Criminal Justice, BA\/BS<\/option><option value=\"Criminal Justice, MS\">Criminal Justice, MS<\/option><option value=\"Curriculum and Instruction, EdD\">Curriculum and Instruction, EdD<\/option><option value=\"Data Modeling\">Data Modeling<\/option><option value=\"Digital Forensics, MS\">Digital Forensics, MS<\/option><option value=\"Digital Twins Graduate Certificate\">Digital Twins Graduate Certificate<\/option><option value=\"e-Learning Design, Development, &amp; Delivery\">e-Learning Design, Development, &amp; Delivery<\/option><option value=\"Educational Leadership, MA\">Educational Leadership, MA<\/option><option value=\"Electrical Engineering, MSEE\">Electrical Engineering, MSEE<\/option><option value=\"Electronic Parts Engineering\">Electronic Parts Engineering<\/option><option value=\"Elementary Education, MA\">Elementary Education, MA<\/option><option value=\"Elementary Education, MEd\">Elementary Education, MEd<\/option><option value=\"Emergency and Crisis Management, MECM\">Emergency and Crisis Management, MECM<\/option><option value=\"Emergency Management and Homeland Security\">Emergency Management and Homeland Security<\/option><option value=\"Emergency Management, BA\/BS\">Emergency Management, BA\/BS<\/option><option value=\"Engineering Management, MS\">Engineering Management, MS<\/option><option value=\"English - Creative Writing, BA\">English - Creative Writing, BA<\/option><option value=\"English - Literature, BA\">English - Literature, BA<\/option><option value=\"English - Rhetoric and Composition, MA\">English - Rhetoric and Composition, MA<\/option><option value=\"English - Technical Communication, BA\">English - Technical Communication, BA<\/option><option value=\"English - Technical Communication, MA\">English - Technical Communication, MA<\/option><option value=\"English Language Arts Education, MAT\">English Language Arts Education, MAT<\/option><option value=\"Entertainment Management, BS\">Entertainment Management, BS<\/option><option value=\"Environmental Engineering, MS &amp; MSVE\">Environmental Engineering, MS &amp; MSVE<\/option><option value=\"Event Leadership, MS\">Event Leadership, MS<\/option><option value=\"Event Management Graduate Certificate\">Event Management Graduate Certificate<\/option><option value=\"Event Management, BS\">Event Management, BS<\/option><option value=\"Exceptional Student Education \u2013 Learning and Development Online, BS\">Exceptional Student Education \u2013 Learning and Development Online, BS<\/option><option value=\"Exceptional Student Education, MEd\">Exceptional Student Education, MEd<\/option><option value=\"Executive Master of Health Administration, EMHA\">Executive Master of Health Administration, EMHA<\/option><option value=\"FinTech, MS\">FinTech, MS<\/option><option value=\"Fundraising\">Fundraising<\/option><option value=\"Gender Studies\">Gender Studies<\/option><option value=\"Guidance Control and Dynamics\">Guidance Control and Dynamics<\/option><option value=\"Health Informatics, BS\">Health Informatics, BS<\/option><option value=\"Health Information Management, BS\">Health Information Management, BS<\/option><option value=\"Health Services Administration, BS\">Health Services Administration, BS<\/option><option value=\"Healthcare Systems Engineering Certificate\">Healthcare Systems Engineering Certificate<\/option><option value=\"Healthcare Systems Engineering, MS\">Healthcare Systems Engineering, MS<\/option><option value=\"Hispanic Serving Healthcare Professionals\">Hispanic Serving Healthcare Professionals<\/option><option value=\"History, BA\">History, BA<\/option><option value=\"Hospitality and Tourism Management, MS\">Hospitality and Tourism Management, MS<\/option><option value=\"Hospitality and Tourism Technologies\">Hospitality and Tourism Technologies<\/option><option value=\"Hospitality Management, BS\">Hospitality Management, BS<\/option><option value=\"Industrial Engineering, MS\">Industrial Engineering, MS<\/option><option value=\"Industrial Engineering, MSIE\">Industrial Engineering, MSIE<\/option><option value=\"Initial Teacher Professional Preparation\">Initial Teacher Professional Preparation<\/option><option value=\"Instructional \/ Educational Technology\">Instructional \/ Educational Technology<\/option><option value=\"Instructional Design and Technology, MA\">Instructional Design and Technology, MA<\/option><option value=\"Instructional Design Graduate Certificate\">Instructional Design Graduate Certificate<\/option><option value=\"Integrative General Studies, BGS\">Integrative General Studies, BGS<\/option><option value=\"Interdisciplinary Studies, BA\/BS\">Interdisciplinary Studies, BA\/BS<\/option><option value=\"International and Global Studies, BA\">International and Global Studies, BA<\/option><option value=\"Latin American, Caribbean and Latinx Studies, BA\">Latin American, Caribbean and Latinx Studies, BA<\/option><option value=\"Leadership and Strategy in Hospitality and Tourism\">Leadership and Strategy in Hospitality and Tourism<\/option><option value=\"Leadership BA\/BS\">Leadership BA\/BS<\/option><option value=\"Leadership in Workforce Development\">Leadership in Workforce Development<\/option><option value=\"Legal Studies, BA\/BS\">Legal Studies, BA\/BS<\/option><option value=\"Local Director of Career &amp; Technical Education\">Local Director of Career &amp; Technical Education<\/option><option value=\"Local Government Management Graduate Certificate\">Local Government Management Graduate Certificate<\/option><option value=\"Lodging and Restaurant Management, BS\">Lodging and Restaurant Management, BS<\/option><option value=\"Master of Business Administration - Space MBA\">Master of Business Administration - Space MBA<\/option><option value=\"Master of Public Administration, MPA\">Master of Public Administration, MPA<\/option><option value=\"Master of Science in Healthcare Informatics\">Master of Science in Healthcare Informatics<\/option><option value=\"Master of Social Work Online\">Master of Social Work Online<\/option><option value=\"Master of Social Work Online: Advanced Standing\">Master of Social Work Online: Advanced Standing<\/option><option value=\"Materials Science and Engineering, MSMSE\">Materials Science and Engineering, MSMSE<\/option><option value=\"Mechanical Engineering, MSME\">Mechanical Engineering, MSME<\/option><option value=\"Modeling and Simulation, MS\">Modeling and Simulation, MS<\/option><option value=\"Nonprofit Management\">Nonprofit Management<\/option><option value=\"Nonprofit Management, BA\/BS\">Nonprofit Management, BA\/BS<\/option><option value=\"Nonprofit Management, MNM\">Nonprofit Management, MNM<\/option><option value=\"Nursing Education\">Nursing Education<\/option><option value=\"Nursing Practice, DNP, Advanced Track\">Nursing Practice, DNP, Advanced Track<\/option><option value=\"Nursing Practice, DNP, Executive Track\">Nursing Practice, DNP, Executive Track<\/option><option value=\"Nursing, BS\">Nursing, BS<\/option><option value=\"Nursing, BSN to PhD\">Nursing, BSN to PhD<\/option><option value=\"Nursing, MSN\">Nursing, MSN<\/option><option value=\"Nursing, PhD\">Nursing, PhD<\/option><option value=\"Online Data Analytics Graduate Certificate\">Online Data Analytics Graduate Certificate<\/option><option value=\"Online Destination Marketing and Management Graduate Certificate\">Online Destination Marketing and Management Graduate Certificate<\/option><option value=\"Online Healthcare Simulation Certificate\">Online Healthcare Simulation Certificate<\/option><option value=\"Online Juvenile Justice Leadership Graduate Certificate\">Online Juvenile Justice Leadership Graduate Certificate<\/option><option value=\"Optical Image Systems\">Optical Image Systems<\/option><option value=\"Optics and Photonics, MS\">Optics and Photonics, MS<\/option><option value=\"Police Leadership\">Police Leadership<\/option><option value=\"Political Science, BA\">Political Science, BA<\/option><option value=\"Pre-Kindergarten Disabilities\">Pre-Kindergarten Disabilities<\/option><option value=\"Professional Writing Graduate Certificate\">Professional Writing Graduate Certificate<\/option><option value=\"Project Engineering\">Project Engineering<\/option><option value=\"Psychology, BS\">Psychology, BS<\/option><option value=\"Public Administration, BA\/BS\">Public Administration, BA\/BS<\/option><option value=\"Public Finance and Economic Development Graduate Certificate\">Public Finance and Economic Development Graduate Certificate<\/option><option value=\"Public Management and Leadership\">Public Management and Leadership<\/option><option value=\"Quality Assurance\">Quality Assurance<\/option><option value=\"Reading Education, MEd\">Reading Education, MEd<\/option><option value=\"Religion and Cultural Studies, BA\">Religion and Cultural Studies, BA<\/option><option value=\"Research Administration Certificate\">Research Administration Certificate<\/option><option value=\"Research Administration, MRA\">Research Administration, MRA<\/option><option value=\"Secondary Education, MEd - English Language Arts\">Secondary Education, MEd - English Language Arts<\/option><option value=\"Secondary 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