{"id":18242,"date":"2019-02-19T16:17:36","date_gmt":"2019-02-19T21:17:36","guid":{"rendered":"https:\/\/www.ucf.edu\/online\/?p=18242"},"modified":"2025-10-27T16:25:19","modified_gmt":"2025-10-27T20:25:19","slug":"ucf-it-support","status":"publish","type":"post","link":"https:\/\/www.ucf.edu\/online\/student-resources\/ucf-it-support","title":{"rendered":"UCF IT Support"},"content":{"rendered":"<h2 class=\"h3\">UCF IT Support Center<\/h2>\n<p>The UCF IT Support Center connects UCF IT to its customers by assisting them with questions or issues with any UCF IT technologies to which they have access. Since UCF IT offers a broad range of products and services, the UCF IT Support Center is responsible for directing phone calls and online inquiries to the right department in a timely manner and providing customers with the help they need. Contact the UCF IT Support Center need assistance with the following services:<br>\n\t\t\t<\/p><div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\" col-lg-8\">\n\t\t\t\t\n<ul>\n<li>Accessing the myUCF portal<\/li>\n<li>Accessing your Email account<\/li>\n<li>UCF NID and NID password<\/li>\n<li>Office 365<\/li>\n<li>Skype for Business (Lync)<\/li>\n<\/ul>\n<h3 class=\"h4\">Resetting Your NID Password<\/h3>\n<p><strong>Note<\/strong>: For security reasons, the UCF IT Support Center can only provide assistance with password resets over the phone. Emailed or chat-based password reset requests cannot be processed. Another option is to use the Password Self Reset page at <a href=\"https:\/\/infosec.ucf.edu\/identity-management\/identity-details\/\">https:\/\/myid.ucf.edu<\/a>.<br>\n\t\t\t<\/p><\/div>\n\t\t\n\t\t\t<div class=\" col-lg-4\">\n\t\t\t\t\n\t\t\t<div class=\"card card-faded\">\n\t\t\t\t\n\t\t\t<h4 class=\"card-header text-uppercase text-center bg-primary\">\n\t\t\t\tHave Questions?\t\t\t<\/h4>\n\t\t\n\t\t\t<div class=\"card-block\">\n\t\t\t\t\n<div class=\"row mb-4\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-phone\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-2\">Call<a class=\"small text-secondary d-block\" href=\"tel:+14078235117\" rel=\"nofollow\">407-823-5117<\/a><\/p>\n<ul class=\"list-unstyled small mb-0\">\n<li class=\"mt-2\"><strong>Mon-Fri:<\/strong> 7 a.m. to 7 p.m.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"row mb-4\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-envelope\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-0\">Email<a class=\"small text-secondary d-block\" href=\"mailto:servicedesk@ucf.edu\" rel=\"nofollow\">servicedesk@ucf.edu<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-globe\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-0\">Website<a class=\"small text-secondary d-block\" href=\"https:\/\/it.ucf.edu\/\" rel=\"nofollow\">https:\/\/it.ucf.edu\/<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n<hr class=\"my-5\">\n\t\t\t<div class=\"row\">\n\t\t\t\t\n\t\t\t<div class=\" col-lg-8\">\n\t\t\t\t\n<h3>Student Support Desk<\/h3>\n<p>Having issues with your computer? Contact a technician at the <a href=\"https:\/\/it.ucf.edu\/techcommons\/student-support-desk\/\">Student Support Desk<\/a> to find the perfect service to keep your computer running smoothly. The Student Support Desk provides the following support:<\/p>\n<ul>\n<li>Troubleshooting access issues to UCF systems via Mac OSX and Windows<\/li>\n<li>Removal of malicious software and viruses<\/li>\n<li>Hardware installation and diagnostics<\/li>\n<li>Web browser support<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t\n\t\t\t<div class=\" col-lg-4\">\n\t\t\t\t\n\t\t\t<div class=\"card card-faded\">\n\t\t\t\t\n\t\t\t<h4 class=\"card-header text-uppercase text-center bg-primary\">\n\t\t\t\tHave Questions?\t\t\t<\/h4>\n\t\t\n\t\t\t<div class=\"card-block\">\n\t\t\t\t\n<div class=\"row mb-4\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-phone\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-2\">Call <a class=\"small text-secondary d-block\" href=\"tel:+14078234357\" rel=\"nofollow\">407-823-4357<\/a><\/p>\n<ul class=\"list-unstyled small mb-0\">\n<li class=\"mt-2\"><strong>Mon-Fri:<\/strong> 8 a.m. to 5 p.m.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"row mb-4\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-envelope\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-0\">Email <a class=\"small text-secondary d-block\" href=\"mailto:ssd@ucf.edu\" rel=\"nofollow\">ssd@ucf.edu<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<p><span class=\"col-2 h1\">\t\t\t<span class=\"fa fa-globe\" aria-hidden=\"true\"><\/span>\n\t\t<\/span><\/p>\n<div class=\"col\">\n<p class=\"mb-0\">Website<a class=\"small text-secondary d-block\" href=\"https:\/\/it.ucf.edu\/support-repair-services\/\">https:\/\/it.ucf.edu\/support-repair-services\/<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n\t\t\t<div class=\"container\">\n\t\t\t\t\n\t\t\t<div class=\" col-lg-12\">\n\t\t\t\t\n<h2 class=\"mt-4 mb-3 h4\">Related Articles<\/h2>\n<p><\/p><div class=\"ucf-post-list ucf-post-list-thumbnail\" id=\"post-list-497871\">\n\t\t\t<div class=\"ucf-post-list-thumbnail-deck\">\n\n\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-item\">\n\t\t\t\t<a class=\"ucf-post-list-thumbnail-link text-decoration-none d-flex flex-column\" href=\"https:\/\/www.ucf.edu\/online\/student-resources\/webcoursesucf-support\">\n\t\t\t\t\t<span class=\"ucf-post-list-thumbnail-title\">Webcourses@UCF Support<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-block media-background-container h-100 hidden-sm-down\">\n\t\t\t\t\t\t<noscript><img decoding=\"async\" src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2017\/02\/Career_and_Technical_Education_Master_Degree-575x211.jpg\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover\" alt><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover lazyload\" alt data-src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2017\/02\/Career_and_Technical_Education_Master_Degree-575x211.jpg\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-item\">\n\t\t\t\t<a class=\"ucf-post-list-thumbnail-link text-decoration-none d-flex flex-column\" href=\"https:\/\/knightsemail.ucf.edu\/\">\n\t\t\t\t\t<span class=\"ucf-post-list-thumbnail-title\">Student Email<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-block media-background-container h-100 hidden-sm-down\">\n\t\t\t\t\t\t<noscript><img decoding=\"async\" src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2022\/05\/financial-management-thumb.jpg\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover\" alt><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover lazyload\" alt data-src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2022\/05\/financial-management-thumb.jpg\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-item\">\n\t\t\t\t<a class=\"ucf-post-list-thumbnail-link text-decoration-none d-flex flex-column\" href=\"https:\/\/www.ucf.edu\/online\/student-resources\/accessing-myucf\">\n\t\t\t\t\t<span class=\"ucf-post-list-thumbnail-title\">Accessing myUCF<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"ucf-post-list-thumbnail-block media-background-container h-100 hidden-sm-down\">\n\t\t\t\t\t\t<noscript><img decoding=\"async\" src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2019\/02\/myucf-header-sm-6.jpg\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover\" alt><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"ucf-post-list-thumbnail-image media-background object-fit-cover lazyload\" alt data-src=\"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/19\/files\/2019\/02\/myucf-header-sm-6.jpg\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\n\t\t<\/div>\n\t<br>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"UCF IT Support Center The UCF IT Support Center connects UCF IT to its customers by assisting them with questions or issues with any UCF IT technologies to which they have access. Since UCF IT offers a broad range of products and services, the UCF IT Support Center is responsible for directing phone calls and&hellip;","protected":false},"author":59,"featured_media":10855,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1045],"tags":[1046],"class_list":["post-18242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","tag-online-learning-and-technical-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UCF IT Support | UCF Online<\/title>\n<meta name=\"description\" content=\"The UCF IT Support Center connects UCF IT to its customers by assisting them with questions or issues with any UCF IT technologies to which they have access.\" 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