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With the Economy Cooling, Companies Are Hiring Less and Asking Employees to do More
As office manager of an Indiana recruiting firm, Jolene Rosario enjoyed the predictable nature of her weekly duties – handling payroll and workers’ compensation insurance, paying invoices and answering employment questions from state agencies. Several months ago, her boss asked her to also take on the responsibilities of front-office coordinator after a colleague was laid off because of declining revenue at the firm, called Express Employment Professionals. That meant responding to in-person visitors (from the UPS delivery person to job applicants), interviewing job candidates, onboarding new employees, sometimes answering phone calls and more. Some experts also worry about burnout, which was widespread when many Americans left the labor force in the early days of the pandemic, leaving colleagues with bigger workloads. "When your work increases beyond the point where you have the resources to succeed and successfully do the work...you do get burnout, fatigue and workers looking for other jobs," said Mindy Shoss, a professor of industrial and organizational psychology at the University of Central Florida. "It's a well-being crisis, it's a public health crisis and it's an economic crisis." Such a scenario harms both workers and their employers, she said. At the same time, she said, if workers are given the tools to do their jobs, increasing their skills and responsibilities can help them advance in their careers.
USA Today