The coronavirus pandemic has certainly changed daily routines for everyone, but Knights must ‘Charge On’ as best they can in every circumstance. While UCF is returning to pre-pandemic operations this fall, here are some virtual services available to help students.

Student Academic Resource Center: SARC is available to help you succeed academically during the Fall 2021 semester. Peer tutors, supplemental-instruction leaders and academic coaches are available to assist online via Zoom at the main and downtown campuses.

UCF Libraries: Whether you’re trying to find a free textbook, need to access a research guide to find academic resources, or are looking for scholarly articles, videos, or books, UCF Libraries can help.

Students can also use the Ask Us feature for live librarian assistance Monday through Thursday 9 a.m. to 9 p.m., Friday 9 a.m. to 5 p.m., and Saturday 1 p.m. to 5 p.m.

University Writing Center: The UWC provides assistance with any writing assignment or project you might have.  If you need help writing any papers, personal statements, resumes and more, schedule a consultation with TutorTrac. You can also online resources for topics such as Academic Writing, Grammar and Punctuation, MLA, APA, and Chicago citations, and more.

For more resources and tips for online courses, click here.


UCF Online Connect Center: Registered UCF Online students can access help through this center, which provides advocates and guides throughout your fully online academic experience. Success coaches are available to help locate resources and create effective strategies.

Please note, that this service is intended for students whose entire degree programs are only offered online.

The Knights Major Exploration and Transition Center is available to assist students who have not declared or are exploring majors. The center will provide services remotely through this semester. Office hours are Monday through Friday from 8 a.m. to 5 p.m. Contact the office via email at

Students with declared majors should contact their college for more information about advising.

Financial Aid

UCF’s Office of Student Financial Assistance is offering in-person and virtual meetings via appointment To schedule an appointment, visit the financial aid website.

Schedule a virtual appointment with a financial-assistance counselor to discuss UCF’s financial aid application process or your financial aid status. Appointments should be reserved for information not accessible through myUCF or the financial aid website. Appointments are available for booking up to two weeks in advance.

Financial aid help videos cover topics such as the types of financial aid, how to fill out the FAFSA, understanding your to-do list and more, which can help answer many questions without speaking to someone directly.

Please note: Students who are not anticipated to receive financial aid for Fall 2021 must meet the tuition payment deadline of Friday, Sept. 3. Students who are anticipated to receive financial aid (awards have either been distributed already or are listed as pending in myUCF) for Fall 2021 have a deferred deadline for tuition of Friday, Oct. 29.  

Health and Wellness

Counseling and Psychological Services: CAPS offers free services for students who are currently enrolled and located in Florida. CAPS is now offering both in-person and Telemental Health appointments.  To reach CAPS by phone, call 407-823-2811.

UCF students also have free access to Therapy Assistance Online (TAO), a self-guided interactive, web-based program that provides assistance to overcome anxiety, depression and other concerns. The tool walks students through short, helpful videos, brief exercises and how to log their progress.

CAPS also offers group workshops on a variety of topics, and this semester they’ll be offering those in virtual formats, too. See here for that schedule.

Student Health Services: Telehealth and limited direct, in-person appointments for care are available at the Health Center located on main campus. To schedule an appointment call 407-823-2701. Telehealth appointments are also available at the UCF Downtown (407-823-2701) and College of Medicine (407-266-1075) clinics.

Spring 2021 Hours of Operation (effective January 4):

  • Main campus health center: Monday through Friday, 8:30 a.m. to 6 p.m. (Telehealth and direct patient care, with final hour designated for telehealth only); Saturday 9 a.m. to 2 p.m. (Nurse triage and telehealth only)
  • UCF Downtown UnionWest clinic: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth only)
  • College of Medicine clinicMonday to Friday, 8:30 a.m. to 5 p.m. (Telehealth only)

SHS Pharmacy is committed to providing high quality, cost-effective, safe, and convenient pharmacy services. The pharmacy is open and available to the UCF community for prescriptions, over-the-counter medications and convenience items. Spring 2021 operation hours are Monday through Friday, 8 6 p.m., and Saturday 10 a.m. to 2 p.m.

Pharmacy items may be picked up in person or may be available for delivery within Florida. Shipping fees are as low as $3 (restrictions apply).

For Pharmacy Pickup:

  • Order your prescription by phone at 407-823-6337, or online (for refills)
  • When your prescription is ready, you will receive a text
  • When you arrive on campus, proceed to the pharmacy exterior, call the number you received via text and have your ID ready.
  • SHS staff will greet you with your items

For Pharmacy Delivery (Florida Addresses Only):

  • Call the pharmacy to order your medications and discuss shipping options
  • Prescriptions can be shipped with tracking and insurance

RWC: While the Recreation and Wellness Center has launched a phased reopening of physical spaces on campus (including a new online reservation requirement to access the RWC facility on main campus), the department is still offering virtual services through RWC+, an online program that launched in March.

Some services included this fall are:

Wellness and Health Promotion Services: WHPS is still offering wellness coaching over the phone, as well as one-on-one stress management sessions and gardening consultations. Call 407-823-5841 to schedule an appointment.  You can also check out the department’s Facebook,  Instagram  and  Twitter accounts for information and digital content related to some of their traditional services.

Cooking demonstrations, mindful meditation videos and more are also available on their YouTube channel.


Career ServicesStudents can schedule remote appointments, submit their resume for review and attend online events and careerfairs through Handshake.

Through the newly launched Virtual Career Center, students can schedule appointments with CS staff, prepare for interviews, request a resume critique, explore career assessments and more.

The department has also created a career toolkit during COVID-19.

For more information on searching for a job during the pandemic, click here

LGBTQ+ Services: Whether you’re looking for guidance on coming out, are looking for local and national organizations for support, or are interested in learning how to be a better ally, Student Development and Enrollment Services has a page dedicated to LGBTQ+ resources.

For daily content you can also check out LGBTQ+ Services on Instagram and Facebook.

Multicultural Academic and Support Services: MASS is several virtual events and services online for multicultural and/or first-generation students. Workshop and scholarship information is also available on the MASS website.

Student Care Services: SCS is works with students on matters related to mental health, interpersonal violence, academic or personal distress. If anyone is aware of a student who needs additional support during this difficult time, they are encouraged to complete a Student of Concern form or refer the student to e-mail us at

Student Legal Services: Students can receive guidance and help from SLS by via phone consultations. To schedule one, email or call 407-823-2538.

For more information on these and other services available to students, visit


Current students can also access free software — such as Microsoft Word, PowerPoint, Excel and more — on any computer through UCF Apps. Connect to UCF Apps through a web browser or visit your mobile device’s app store to download the free Citrix Receiver app. For more information on how to install and use UCF Apps click here.