The coronavirus pandemic has certainly changed daily routines for everyone, but Knights must ‘Charge On’ as best they can in every circumstance. On March 18, the university moved to a period of remote instruction that continues through the summer semesters. And while we know being on campus can help advance your academic success, connect with others, access resources and find support, UCF is still providing ways to do all of these things virtually.

Academics

Student Academic Resource CenterSARC is available to help you succeed academically during the pandemic. Peer tutors, supplemental instruction leaders and academic coaches are available to assist you online via Zoom. Limited in person services for selected classes will also be offered at the main and downtown campuses.

UCF Libraries: Whether you’re trying to find a free textbook, need to connect with a librarian for help, or are looking for scholarly articles, videos, or books, UCF Libraries can help. Check out the department’s academic resources guide for more details.

Students can also use the Ask Us feature for live librarian assistance Monday through Thursday 9 a.m. to 9 p.m., Friday 9 a.m. to 5 p.m., and Saturday 1 p.m. to 5 p.m.

University Writing Center: The UWC will begin helping students for the fall semester on Aug. 24 with the start of classes. If you need help writing any papers, personal statements, resumes and more, the UWC is offering online consultations via Zoom. Please be sure to  schedule your appointment at least two hours in advance.

For more resources and tips for online courses, click here.

Advising

UCF Online Connect Center: Registered UCF Online students can access help through this center, which provides advocates and guides throughout your fully online academic experience. Success coaches are available to help locate resources and create effective strategies.

Please note, that this service is intended for students whose entire degree programs are only offered online.

Knights Major Exploration and Transition CenterThis advising resource is for students who are undeclared, exploring majors and transferring to UCF.

KMETC is supporting students remotely through the Fall 2020 semester. Office hours are Monday through Friday, 8 a.m. to 5 p.m. To contact the office, email kmetc@ucf.edu

Students with declared majors should contact their college for more information about advising.

Financial Aid

UCF’s Office of Student Financial Assistance is physically closed on campus, but the department’s staffers are working from home to process requests, forms and provide assistance. To contact them, email finaid@ucf.edu  

Health and Wellness

Counseling and Psychological Services: Students already familiar with CAPS and those interested in using its services for the first time can access phone or online video-conferencing appointments.  CAPS is also extending its services to Spring 2020 graduates, students who are not currently enrolled but will be during Fall 2020 and incoming first-year students who have completed the proper requirements at low costs. Call  407-823-2811 for more information or to schedule an appointment.

Student Health Services: Telehealth and limited direct, in-person appointments for care are available at the Health Center located on main campus. To schedule an appointment call 407-823-2701. Telehealth appointments are also available at the UCF Downtown (407-823-2701) and College of Medicine (407-266-1075) clinics.

Summer 2020 Hours of Operation:

  • Main campus health center: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth and in-person  appointments)
  • UCF Downtown UnionWest clinic: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth only)
  • College of Medicine clinic: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth only)

Fall 2020 Hours of Operation (effective Aug. 22):

  • Main campus health center: Monday through Friday, 8:30 a.m. to 6 p.m. (Telehealth and direct patient care, with final hour designated for telehealth only); Saturday 9 a.m. to 2 p.m. (Nurse triage and telehealth only)
  • UCF Downtown UnionWest clinic: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth only)
  • College of Medicine clinicMonday to Friday, 8:30 a.m. to 5 p.m. (Telehealth only)

SHS Pharmacy is committed to providing high quality, cost-effective, safe, and convenient pharmacy services. The pharmacy is open and available to the UCF community for prescriptions, over-the-counter medications and convenience items. Summer 2020 operation hours are Monday through Friday, 8 a.m. to 5 p.m. Fall 2020 operation hours are Monday through Friday, 8 a.m.to 6 p.m., and Saturday 10 a.m. to 2 p.m.

Pharmacy items may be picked up in person or may be available for delivery within Florida. Shipping fees are as low as $3 (restrictions apply).

For Pharmacy Pickup:

  • Order your prescription by phone at 407-823-6337, or online (for refills)
  • When your prescription is ready, you will receive a text
  • When you arrive on campus, proceed to the pharmacy exterior, call the number you received via text and have your ID ready.
  • SHS staff will greet you with your items

For Pharmacy Delivery (Florida Addresses Only):

  • Call the pharmacy to order your medications and discuss shipping options
  • Prescriptions can be shipped with tracking and insurance

Currently, all recovery/support group meeting are being held virtually and can be accessed through the following links: AANA and Al-Anon.

RWC: While the Recreation and Wellness Center has begun a phased reopening of physical spaces on campus, the department is still offering virtual services through RWC+. This online programming was launched in March, and will continue its mission to provide students, no matter their interests, goals or level of fitness, with a variety of ways to get active at home.

RWC+ online programming includes live stream fitness classes on Instagram and on Zoom, pre-recorded home workouts, esports leagues, sports trivia events, club sports, backyard cooking recipes, “At Home Adventures” segments and more.

The Outdoor Adventure team is also holding virtual team building opportunities, for students, student organizations, faculty and staff. Students with disabilities can access assisted workouts at home that are developed by the RWC and UCF physical therapy doctoral students. Students can also request consultations with a certified personal trainer to discuss questions related to creating home workout routines.

If you need captioning access or another accommodation in order to participate in RWC+ live or Zoom events, contact Andrea Snead at  andrea.snead@ucf.edu. Please note, at least 48 hours’ notice best assures necessary access can be coordinated.

Wellness and Health Promotion Services: WHPS is still offering wellness coaching over the phone, as well as one-on-one stress management sessions and gardening consultations. Call 407-823-5841 to schedule an appointment.  You can also check out the department’s Facebook,  Instagram  and  Twitter accounts for information and digital content related to some of their traditional services.

Cooking demonstrations, mindful meditation videos and more are also available on their YouTube channel.

Services

Career ServicesStudents can schedule remote appointments, submit their resume for review and attend online events and careerfairs through Handshake.

Through the newly launched Virtual Career Center, students can schedule appointments with CS staff, prepare for interviews, request a resume critique, explore career assessments and more.

The department has also created a career toolkit during COVID-19.

For more information on searching for a job during the pandemic, click here

Knights PantryStudents in need can still access free groceries from this campus resource by signing up online for curbside pick-up Monday through Friday from 10 a.m. to 5 p.m. During the fall, students can also shop for clothing and miscellaneous items during in-store appointments that can be scheduled via a Qualtrics form.

Please note that KP will be closed Aug. 10-14 for fall reorganization.

LGBTQ+ Services: Whether you’re looking for guidance on coming out, are looking for local and national organizations for support, or are interested in learning how to be a better ally, Student Development and Enrollment Services has a page dedicated to LGBTQ+ resources.

On Aug. 12, LGBTQ+ Services’ Lavender Council will host a virtual hangout to learn about resources offered for the campus LGBTQ+ community and meet some new friends. To sign up follow this link: PRIDE CHILLS SIGN UP

For daily content you can also check out LGBTQ+ Services on Instagram and Facebook.

Multicultural Academic and Support Services: MASS is providing online advising through Skype and/or Zoom to any multicultural and/or first-generation students. Through the fall, the department will also host several virtual events, including ones livestreamed on Facebook and Twitter. Workshop and scholarship information is also available on the MASS website.

Student Care Services: SCS is working with students remotely for concerns related to mental health, interpersonal violence, academic or personal distress. If anyone is aware of a student who needs additional support during this difficult time, they are encouraged to complete a Student of Concern form or refer the student to e-mail us at caremanager@ucf.edu.

The department is also helping to distribute UCF’s COVID-19 Emergency Relief fund to students in need. Students who are experiencing a distressing situation that significantly impacts academic or personal success should contact SCS by email at caremanager@ucf.edu

Student Legal Services: Students can receive guidance and help from SLS by via phone consultations. To schedule one, email stulegal@ucf.edu or call 407-823-2538.

For more information on these and other services available to students, visit sdes.ucf.edu/sdes-online-resources

Technology

Now more than ever, technology is at the center of the educational experience, meaning that UCF’s IT Department and Center for Distributed Learning are working at maximum capacity to support the best digital learning experience the university can offer. Some of the resources they have developed specifically for this time are:

Keep Learning: A website with dedicated resources, support, updates and FAQs to guide students through the period of remote instruction.

Keep Teaching: An online guide for faculty that includes tips for delivering live and recorded lectures, workshops, announcements and support so they can deliver high quality instruction to students.

Students, faculty and staff can also access the IT Support Center, which is always available to help through email, chat, ticket submission or calling 407-823-5117.