The coronavirus pandemic has certainly changed daily routines for everyone, but Knights must ‘Charge On’ as best they can in every circumstance. In March 2020, the university moved to a period of remote instruction that continues through the summer semesters. And while we know being on campus can help advance your academic success, connect with others, access resources and find support, UCF is still providing ways to do all of these things virtually.


Student Academic Resource Center: SARC is available to help you succeed academically in Spring 2021 semester. Peer tutors, Supplemental Instruction leaders and academic coaches are available to assist you online via Zoom. Limited in person services for selected classes will also be offered at the Orlando and Downtown Campuses.

UCF Libraries: Whether you’re trying to find a free textbook, need to connect with a librarian for help, or are looking for scholarly articles, videos, or books, UCF Libraries can help. Check out the department’s academic resources guide for more details.

Students can also use the Ask Us feature for live librarian assistance Monday through Thursday 9 a.m. to 9 p.m., Friday 9 a.m. to 5 p.m., and Saturday 1 p.m. to 5 p.m.

University Writing Center: The UWC will begin helping students for the spring semester on Jan. 11 with the start of classes. If you need help writing any papers, personal statements, resumes and more, the UWC is offering online consultations via Zoom. Please be sure to  schedule your appointment at least one hours in advance.

For more resources and tips for online courses, click here.


UCF Online Connect Center: Registered UCF Online students can access help through this center, which provides advocates and guides throughout your fully online academic experience. Success coaches are available to help locate resources and create effective strategies.

Please note, that this service is intended for students whose entire degree programs are only offered online.

The Knights Major Exploration and Transition Center is available to assist students who have not declared or are exploring majors. The center will provide services remotely through this semester. Office hours are Monday through Friday from 8 a.m. to 5 p.m. Contact the office via email at [email protected].

Students with declared majors should contact their college for more information about advising.

Financial Aid

UCF’s Office of Student Financial Assistance is offering in-person and virtual meetings via appointment To schedule an appointment, visit the financial aid website.

Schedule a virtual appointment with a financial-assistance counselor to discuss UCF’s financial aid application process or your financial aid status. Appointments should be reserved for information not accessible through myUCF or the financial aid website. Appointments are available for booking up to two weeks in advance.

Financial aid help videos cover topics such as the types of financial aid, how to fill out the FAFSA, understanding your to-do list and more, which can help answer many questions without speaking to someone directly.

Please note: This spring’s deadline for tuition and fees Friday, Jan. 22. However, students who are anticipated to receive financial aid (awards have either been distributed already or are listed as pending in myUCF) for Spring 2021 have a deferred deadline for tuition payment of Friday, March 19

Health and Wellness

Counseling and Psychological Services: CAPS will continue its services primarily through video-conferencing in Spring 2021. Students already familiar with CAPS and those interested in using its services for the first time can access services by calling CAPS first, and instruction will be giving on how to connect with a therapist.

CAPS is primarily serving students through telemental health online video conferencing appointments. CAPS is offering an array of therapy groups and workshop as well as outreach presentations and information through their social media and YouTube channel. CAPS has telemental health rooms for those students who need privacy or a better internet connection.  CAPS doors are open and if a student needs to be seen in person, they will be seen following CDC guidelines (i.e., with masks and social distance).

Call  407-823-2811 to schedule an appointment or go to the CAPS website for group and workshop listings and more information about others service. You can speak to a counselor afterhours by calling 407-823-2811 and pressing #5.

Student Health Services: Telehealth and limited direct, in-person appointments for care are available at the Health Center located on main campus. To schedule an appointment call 407-823-2701. Telehealth appointments are also available at the UCF Downtown (407-823-2701) and College of Medicine (407-266-1075) clinics.

Spring 2021 Hours of Operation (effective January 4):

  • Main campus health center: Monday through Friday, 8:30 a.m. to 6 p.m. (Telehealth and direct patient care, with final hour designated for telehealth only); Saturday 9 a.m. to 2 p.m. (Nurse triage and telehealth only)
  • UCF Downtown UnionWest clinic: Monday through Friday, 8:30 a.m. to 5 p.m. (Telehealth only)
  • College of Medicine clinicMonday to Friday, 8:30 a.m. to 5 p.m. (Telehealth only)

SHS Pharmacy is committed to providing high quality, cost-effective, safe, and convenient pharmacy services. The pharmacy is open and available to the UCF community for prescriptions, over-the-counter medications and convenience items. Spring 2021 operation hours are Monday through Friday, 8 6 p.m., and Saturday 10 a.m. to 2 p.m.

Pharmacy items may be picked up in person or may be available for delivery within Florida. Shipping fees are as low as $3 (restrictions apply).

For Pharmacy Pickup:

  • Order your prescription by phone at 407-823-6337, or online (for refills)
  • When your prescription is ready, you will receive a text
  • When you arrive on campus, proceed to the pharmacy exterior, call the number you received via text and have your ID ready.
  • SHS staff will greet you with your items

For Pharmacy Delivery (Florida Addresses Only):

  • Call the pharmacy to order your medications and discuss shipping options
  • Prescriptions can be shipped with tracking and insurance

Currently, all recovery/support group meeting are being held virtually and can be accessed through the following links: AANA and Al-Anon.


RWC: While the Recreation and Wellness Center has launched a phased reopening of physical spaces on campus (including a new online reservation requirement to access the RWC facility on main campus), the department is still offering virtual services through RWC+, an online program that launched in March.

Some services included this fall are:

Wellness and Health Promotion Services: WHPS is still offering wellness coaching over the phone, as well as one-on-one stress management sessions and gardening consultations. Call 407-823-5841 to schedule an appointment.  You can also check out the department’s Facebook,  Instagram  and  Twitter accounts for information and digital content related to some of their traditional services.

Cooking demonstrations, mindful meditation videos and more are also available on their YouTube channel.


Career ServicesStudents can schedule remote appointments, submit their resume for review and attend online events and careerfairs through Handshake.

Through the newly launched Virtual Career Center, students can schedule appointments with CS staff, prepare for interviews, request a resume critique, explore career assessments and more.

The department has also created a career toolkit during COVID-19.

For more information on searching for a job during the pandemic, click here

Knights Pantry: Students in need can still access free groceries from this campus resource by signing up online for curbside pick-up Monday through Friday from 10 a.m. to 5 p.m. During the fall, students can also shop for clothing and miscellaneous items during in-store appointments that can be scheduled via a Qualtrics form.

Special larger item donations will also be listed on Knights Pantry’s Facebook and Instagram. 

LGBTQ+ Services: Whether you’re looking for guidance on coming out, are looking for local and national organizations for support, or are interested in learning how to be a better ally, Student Development and Enrollment Services has a page dedicated to LGBTQ+ resources.

For daily content you can also check out LGBTQ+ Services on Instagram and Facebook.

LGBTQ+ Services: Whether you’re looking for guidance on coming out, are looking for local and national organizations for support, or are interested in learning how to be a better ally, Student Development and Enrollment Services has a page dedicated to LGBTQ+ resources.

On Aug. 12, LGBTQ+ Services’ Lavender Council will host a virtual hangout to learn about resources offered for the campus LGBTQ+ community and meet some new friends. To sign up follow this link: PRIDE CHILLS SIGN UP

For daily content you can also check out LGBTQ+ Services on Instagram and Facebook.

Multicultural Academic and Support Services: MASS is providing online advising through Skype and/or Zoom to any multicultural and/or first-generation students. Through the fall, the department will also host several virtual events, including ones livestreamed on Facebook and Twitter. Workshop and scholarship information is also available on the MASS website.

Student Care Services: SCS is working with students remotely for concerns related to mental health, interpersonal violence, academic or personal distress. If anyone is aware of a student who needs additional support during this difficult time, they are encouraged to complete a Student of Concern form or refer the student to e-mail us at [email protected].

The department is also helping to distribute UCF’s COVID-19 Emergency Relief fund to students in need. Students who are experiencing a distressing situation that significantly impacts academic or personal success should contact SCS by email at [email protected]

Student Legal Services: Students can receive guidance and help from SLS by via phone consultations. To schedule one, email [email protected] or call 407-823-2538.

For more information on these and other services available to students, visit


Now more than ever, technology is at the center of the educational experience, meaning that UCF’s IT Department and Center for Distributed Learning are working at maximum capacity to support the best digital learning experience the university can offer. Some of the resources they have developed specifically for this time are:

Keep Learning: A website with dedicated resources, support, updates and FAQs to guide students through the period of remote instruction.

Keep Teaching: An online guide for faculty that includes tips for delivering live and recorded lectures, workshops, announcements and support so they can deliver high quality instruction to students.

Students, faculty and staff can also access the IT Support Center, which is always available to help through email, chat, ticket submission or calling 407-823-5117.