Denver Severt, MBA, Ph.D. is an associate professor service at the UCF Rosen College of Hospitality Management. Denver has been a professor of hospitality for 25 years, 18 years of which UCF. Denver’s research interests involve anything relating to customer experience management. Currently, his interests are particularly focused around service experiences to the vulnerable. Currently, he teaches customer service courses to bachelors, masters, and doctoral students at the UCF Rosen College of Hospitality Management.