Program Description: The SMS feature will support appointment scheduling for peak and after-hours calls, as well as workflows for newly admitted and current students.
i. Message Frequency and Content
- Each messaging service offered by UCF Online varies in frequency and content.
- UCF Online Text Message Programs include messages regarding:
- Information on upcoming events and announcements;
- Admission and financial aid reminders;
- UCF Online program-specific communications.
- UCF Online may send automated responses when corresponding with you via SMS. These automated responses may include AI-created responses. If you are experiencing issues with the messaging program, reply HELP for more assistance or call 855-903-8576.
ii. Cost of Messages
- All UCF Online text messages are complimentary. However, Message & Data Rates May Apply from your carrier. All costs associated with receiving text messages are the responsibility of the message recipient.
iii. Supported Carriers
- UCF Online Text Messaging Programs are compatible with most major US carriers. Carriers are not liable for delayed or undelivered messages.
iv. Opting Out
- To stop receiving text messages, text STOP to the short code from which you received the message(s). Almost all STOP requests are taken care of immediately, but it may take up to 3 business days from the date you text STOP to be removed from that texting group.
- After opting out, you will receive a confirmation message and will no longer receive text messages to that phone number. You may continue to receive messages from UCF if you have requested to receive them from other UCF departments or services. You will continue to receive informational text messages from UCF Online as necessary or requested. When replying STOP, you will only be removed from the texting list for the number to which you replied. You may continue to receive SMS messages from UCF Text Message Services from other numbers unless and until you opt out of each.
v. Opting Back In
- If you send UCF Online a STOP text in response to an UCF Online text message, you can start receiving UCF Online text messages again by providing consent to UCF Online to send the messages.
vi. Privacy and Data Usage
- All mobile/SMS information shared will remain confidential and will only be used by UCF Online representatives. UCF does not share phone numbers with external sources. Different UCF offices, departments, or organizations may collect and use information differently; please review specific privacy policies for each service.
- If you have any questions regarding privacy, please read our UCF Online Privacy Notice.
vii. Modifications to Terms
- UCF Online may modify these Terms at any time. Continued participation in the Text Message Program after modifications indicates acceptance of updated Terms. If you do not agree to modified Terms, you may opt out of the program.