The best way to reach the office is by email at [email protected].
I received FWS for Spring term, am I going to be eligible or how can I be eligible for FWS for Summer term?
Students earning FWS funds for Spring term without working ended with the last pay period of the term – 4/30/2020. Due to limited FWS funding, Summer FWS will be awarded to continuing students who 1) were actively employed Spring 2020 and were unable to continuing working after COVID-19, 2) enrolled for the Summer 2020 term and 3) will work via working remotely or physically on campus. Students not working either physically on campus or remotely will be ineligible for a Summer FWS award. Please remember, students must be enrolled at least half-time for eligibility. Half-time enrollment in Summer for undergraduate students is 6 credit hours and graduate students is 3 credit hours.
Does moving to remote classes impact my financial aid?
As long as your enrollment remains the same, learning remotely does not impact your financial aid package. Your current financial aid package will not be impacted by the change in how your course instruction is delivered.
Is the lobby for the Office of Student Financial Assistance Open?
Out of extreme caution and care for our team and the students we serve, the Office of Student Financial Assistance is not currently taking in-person visits in our lobby.
Am I still required to submit requested items from my To Do List?
Yes. Outstanding items on your To Do List must still be submitted. For the 2020-2021 academic year you are advised to submit all requested items by the May 30th document submission priority date.
How may I submit documents to the office?
Most forms can be received via fax at 407-823-5241 or via our document upload tool: www.ucf.edu/financial-aid/forms/document-file-upload/.
Some documents may be submitted electronically using Dynamic Forms. If some of your required documentation can be submitted using dynamic forms, then you will receive this information via your To Do List.
What are dynamic forms?
If you have been selected for the verification process, you will receive To Do List items requesting the documentation required for verification. These forms may be submitted and signed electronically using dynamic forms. More information on dynamic forms can be found at: www.ucf.edu/financial-aid/forms/dynamic-forms/.
What if I withdraw from one or more classes?
If you decide to withdraw from one or more classes your financial aid may be impacted. If you withdraw from all of all of your courses, you may end up owing the university for all or some of the financial aid you have received (depending on your financial aid package). Withdrawing can also impact your financial aid in future terms, as all financial aid recipients must meet Satisfactory Academic Progress standards to continue to receive aid and some financial aid programs have specific renewal criteria. More information on how changes in enrollment may impact your financial aid, can be found at: www.ucf.edu/financial-aid/policies/late-drops-withdrawals/.
I have Bright Futures, what happens if I withdraw one or more classes?
If you are a Bright Futures scholarship recipient and you withdraw from one or more classes, our office is required to return the Bright Futures funding you received for that term to the Florida Department of Education. Per state statute, you must repay the Bright Futures funding you received for the withdrawn course(s) to the University. The Florida Department of Education has given guidance for students to submit an appeal if you are unable to repay for the withdrawal or if you fail to meet grades and hour renewal criteria, as a result of the COVID-19 pandemic.
You should only submit an appeal, if you do not meet Bright Futures renewal.
Appeals can be found at: www.ucf.edu/financial-aid/forms/
If my financial aid is impacted by withdrawing from my class(es), what can I do?
If your federal financial aid was adjusted do to withdrawing from all enrolled courses, per federal regulation you are responsible to repay the aid you did not earn. If your future financial aid is impacted by you withdrawing from class(es), there are various appeal processes in the Office of Student Financial Assistance.
Only complete an appeal once you receive official notification of not renewing a specific award or not meeting the Satisfactory Academic Progress standards. Appeals can be found at: www.ucf.edu/financial-aid/forms/.
What if I receive an administrative drop, for one or more courses?
Administrative drops impact your enrollment for the academic term in which the drop occurs and reduces your tuition responsibility by the cost for the number of credit hours that are dropped. When an administrative drop occurs, your eligibility for your financial aid for the current term may be impacted.
For more information on how enrollment changes impact your financial aid, please visit: ucf.edu/financial-aid/policies/late-drops-withdrawals/
I am a Federal Workstudy student, how has my job been impacted?
The federal government recognizes many Workstudy students will not be able to work during this time. Therefore, for spring 2020 Federal Workstudy students may receive their wages for scheduled hours not worked. Paid hours should not exceed your scheduled work hours. These guidelines have been established for Federal Workstudy students who are unable to work. If you are able to work, you may do so. Due to funding limitations, only students who are able to resume duties with their previous employer will be able to earn Workstudy for the summer 2020 term.
For more information on your specific Workstudy situation, please contact your immediate supervisor directly. This guidance only applies to students who received Workstudy and were working prior to the COVID-19 pandemic. Students offered Workstudy but did not obtain employment for the Spring 2020 term may not receive any payment of Workstudy. For the summer 2020 term, students must work to earn Federal Workstudy funds. Supervisors have informed the Office of Student Financial Assistance which student workers will work remotely for the summer 2020 term. Summer Workstudy awards have been posted to students’ account, if the supervisor has notified the Office of Student Financial Assistance and the student meets the requirements to receive Workstudy.
I am a student who was participating in a spring study abroad, how is my financial aid impacted?
All spring 2020 study abroad programs have been cancelled.
Some students were able to continue courses through alternative learning methods. If you continue and complete all of your courses, your financial aid will not be impacted. However, if you have withdrawn or dropped some or all of your spring course load, your aid will be adjusted accordingly.
Please review how changes in enrollment can impact your financial aid via our website: www.ucf.edu/financial-aid/policies/late-drops-withdrawals/
I am a student who plan to participate in a summer study abroad, how is my summer financial aid impacted?
All summer 2020 study abroad programs have been cancelled.
If you were only enrolled in study abroad courses for the summer term, your summer aid will be cancelled unless you enroll in additional courses. If you have summer enrollment, you are encouraged to view the hours required for the various financial aid programs on our Program Eligibility Charts.
How does the Coronavirus Aid, Relief, and. Economic Security Act (CARES) Act impact financial aid?
There is a variety of new legislation resulting from the CARES Act. One of the provisions of the CARES act is Emergency Financial Relief for Students. In order to be considered for these funds students must have a FAFSA on file. Additionally, students must meet the requirements to receive financial aid funding. The application to be considered for these funds can be found at:
The application window will close at 11:59 p.m. Tuesday, May 19.
Additional information on CARES Act funding can be found at:
I am a UCF Downtown student. Where can I get help with Financial Assistance?
UCF downtown students can receive assistance from the DTC First Stop team, by visiting: tinyurl.com/first-stop.