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Program at a Glance

Online Certificate
College of Community Innovation and Education
Credit Hours
Most Innovative University 2022

Manage Workplace and Interpersonal Conflict

In fast-paced, high-energy professional environments, tense situations can pop-up in the blink of an eye. Team leaders who can quickly assess and resolve issues are sought out by a wide variety of organizations. Through the UCF Online’s Conflict Resolution and Analysis Certificate, you’ll develop the negotiation and conflict resolution skills required to be a valuable resource in your field.

At UCF, you’ll be equipped with knowledge to successfully navigate challenging conversations with direct-reports, co-workers, and supervisors. Students in this program examine major theories and concepts related to communication and conflict focusing on the influence of message content, relationships, and environments in multiple conflicts, how to analyze and breakdown the occurrence, and find solutions. You’ll be taught how to create collaborative environments through practical tactics in communication, listening, negotiation, and mediation. Students will be capable of resolving professional, workplace, and personal conflict.

UCF Online’s Conflict Resolution and Analysis graduate certificate program is the first of its kind at a public university in the State of Florida. Upon graduation, you’ll be ready to enhance the work you are doing in many fields, including but not limited to law, law enforcement, human resources, communication, business, and government. Positively impact your work environment with workable solutions and problem-solving skills for disagreements and interpersonal conflict of all kinds. Connect with a success coach and get started today.

Women discussing conflict resolution.

Application Deadlines

July 1

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Course Overview

Understanding Human Behavior and Conflict

This course is an exploration of theories underpinning human behavior in conflict and the tools for navigating these behaviors in a variety of settings.

Analysis of research and major theoretical perspectives in persuasive communication.

This course is an exploration of various theories on conflict resolution and practice.

Skills You'll Learn

  • Effectively navigate interpersonal conflict in a variety of settings.
  • Understand the theory behind interpersonal conflict.

Career Projections


Annual Job


Job Growth
2019 - 2029

Source: Lightcast™ . 2024

Career Opportunities

  • Conflict Analyst
  • Field Officer
  • Human Resource Manager
  • Nonprofit Director
  • diplomat